Srinagar: Shriram General Insurance (SGI), one of India’s leading non-life insurers, recently set an industry benchmark by settling two motor insurance claims within 24 hours in the Ramban district of Jammu & Kashmir.
In the aftermath of the recent cloudburst and landslide in Ramban one TATA 1616, a Goods Carrying Commercial Vehicle (GCCV), and one TATA Magic, a Passenger Carrying Commercial Vehicle (PCCV) were engulfed in a massive landslide triggered due to a heavy cloudburst.
SGI claims team swung into action promptly on receipt of the claim intimation, activated its emergency response protocols and settled both claims were processed and efficiently within 24 hours, ensuring immediate financial and emotional relief to the owners of both vehicles.
Anil Aggarwal, MD and CEO, Shriram General Insurance said, “Any calamity, manmade or natural, affects people in the worst possible manner. It is at times like these that they need support and empathy. As an insurance company, we understand these feelings extremely well and ensure that all our systems and processes are aligned to help and support our customers in their time of need. We are committed to driving a robust claims management framework focused on ensuring our policyholders can lead a peaceful, protected and insured life.”
SGI continues to provide swift, innovative support to policyholders with reduced TATs which highlights their dedication to excellence and reinforces its reputation as a dependable, compassionate and empathetic insurer.
