Srinagar: A zonal level grievance cell has been established at the Police Control Room, Kashmir, for victims of terrorism in the valley, an official on Thursday said.
“Kashmir Zone Police has established a zonal-level Grievance Cell at the Police Control Room (PCR), Kashmir. The cell aims to address the grievances of terrorism-affected families in the valley by providing structured institutional support,” said a police spokesman.
The grievance cell shall operate six days a week (Monday to Saturday) from 10 am to 6 pm, he added.
The spokesman said the “cell offers the families of victims of terrorism a dedicated channel to share their grievances, which shall be forwarded to the relevant departments for swift redressal”.
He said the district police in Srinagar have also established a dedicated grievance cell for this purpose.
“This initiative aims to facilitate the registration and redressal of complaints and concerns from families affected by acts of terrorism, especially within the jurisdiction of district Srinagar,” the spokesman added.
The grievance cells was established two days after Lieutenant Governor Manoj Sinha said that a special cell and a toll free number would be established in the Jammu and Kashmir secretariat for addressing the concerns of the terror victims’ families and to bring the culprits to justice.
“Special Cell to be established in the LG Secretariat to address concerns of families. A similar cell to be set up in the chief secretary’s office. Every possible assistance would be provided to terror victims’ families and culprits roaming free for many decades will be brought to justice,” Sinha said on Tuesday.
“Every possible assistance would be provided to terror victim families and culprits roaming free for many decades will be brought to justice,” he added.
