Srinagar: Jammu and Kashmir Bank on Tuesday launched a series of Customer Care Town Hall Meetings from Baramulla, providing customers a platform to raise service-related concerns, offer suggestions and interact directly with senior bank officials.
The first meeting was held at the bank’s Zonal Office in Baramulla and was chaired by General Manager (Customer Care) Narjay Gupta in the presence of General Manager and Divisional Head (Kashmir) Arshid Qadri. More than 150 customers participated in the interaction.
Issues discussed included customer service delivery, mule accounts, cyber fraud prevention, safe banking practices and strengthening of the grievance redressal mechanism.
Participants also highlighted the need for clearly defined turnaround times (TATs) for resolving customer complaints to ensure timely redressal and greater accountability.
During the meeting, the bank’s Transaction Monitoring team delivered a presentation on mule accounts and fraud prevention, followed by an interactive session in which customers shared their concerns and suggestions.
Customers called for regular awareness programmes on digital fraud prevention across all clusters to promote safer banking practices.
Gupta said the town hall meetings were intended to strengthen direct engagement with customers, make grievance redressal more accessible and incorporate public feedback into improvements in banking services. He also stressed the importance of customer awareness as digital banking expands.
Qadri said such interactions would help the bank understand customers’ experiences and identify areas requiring improvement.
The bank said the town hall series would be extended to all its zonal offices across Jammu and Kashmir, Ladakh and other parts of the country. The next meeting is scheduled to be held in Anantnag on November 5.
The Baramulla meeting was also attended by Deputy General Manager (Customer Care) Parshotam Kumar, Zonal Head Baramulla Tanveer Ahmad Najar, In-charge Transaction Monitoring Cell Bilal Ahmad Kuchay and the four cluster heads of Baramulla Zone.
