Srinagar: Jammu & Kashmir Bank has not kept its pledge to restore its downed UPI/IMPS services “as soon as possible” and is this attracting tons of criticism and ridicule from its customers who are widely inconvenienced and facing untold hardships in their everyday transactions.
In a message addressed to its customers, J&K Bank stated: “Due to an issue with the partner network, our UPI/IMPS services are currently impacted and shall be restored as soon as possible. Inconvenience caused is regretted.”
According to people, this service disruption has left bank’s customers struggling to manage their financial activities.
Ejaz Ahmad, whose son is studying medicine in Bangladesh told this newspaper that he to transfer some money to him but couldn’t as the services are down.
Imran Ahmed, a shopkeeper, expressed his frustration, saying, “I depend on UPI payments for my business operations. Since the outage, I haven’t been able to process transactions, which is severely impacting my sales.”
Asma Bhat, a student, shared her concerns. “I needed to transfer money for my college fees, but with the UPI service down, I’m facing unnecessary delays. It’s very stressful.”
Similarly, Zahoor Mir, who frequently shops online, said he had an online order ready for payment, but the outage has made it impossible to complete the transaction. “It’s extremely inconvenient, and frustrating as well,” he said.
Rouf Tramboo, president of the Travel Agents Association of Kashmir (TAAK), said that they also faced problems due to the UPI servers being down.
“As the tourist footfall is good in Jammu and Kashmir, we also face issues. Our travel agents as well as tourists also face problems, and we too wish it must be restored soon,” Tramboo said. (With inputs from KNO)
