Governance reforms bring efficiency, effectiveness in service delivery across J&K: Govt
SRINAGAR: Jammu and Kashmir Government has introduced various governance reforms, and initiatives to ensure increased transparency, efficiency, and effectiveness for the delivery of citizen services to common people.
Keeping pace with its commitment to extending good governance to the people of Jammu and Kashmir, Lieutenant Governor’s administration has institutionalized a slew of good governance initiatives in the Union Territory.
The Administration has adopted the mantra of zero tolerance against corruption, nepotism, and discrimination against minorities in J&K so that the voices of the most vulnerable in society are heard and given due recognition.
The initiatives include the Prevention of Corruption Act, Abolition of Interviews for Group C and D posts besides more than 800 Central Laws have been made applicable to J&K after it got the status of Union Territory, pending cadre review, the establishment of CAT benches, Extension of RTI Act, CPGRAMS and conduct of common eligibility test through the National Recruitment Agency at every district headquarter in the UT besides other similar pro-people measures.
Moreover, with the adoption of e-office, a simplified, responsive, effective, and transparent paperless working culture in most of the government offices of Jammu and Kashmir has been established. The e-Office is aiding government departments to enhance public service delivery by eliminating the delay of files in offices.
The operationalization of two Secretariats in Jammu and Kashmir was possible because of the e-office and that has put an end to the annual darbar move carrying over 300 truckloads of files between the two capital cities of Srinagar and Jammu. This also saved Rs 200 crore per annum and led to an uninterrupted work culture in the entire UT.
With a vision to establish citizen-friendly and corruption-free governance, the JKGAD also launched the ‘Satark Nagrik App’ through which citizens can lodge complaints with the Anti Corruption Bureau (ACB) online.
In another remarkable initiative of Good Governance, LG’s Mulaqaat Program was launched to facilitate public/complainants who have filed grievances on JKIGRAMS to directly communicate with Lieutenant Governor. It has been successful as almost 100% of grievances raised through this platform have been redressed.
J&K Government is promoting accessibility and accountability in the public service delivery system with the adoption of transparent paperless working culture across all the departments.
Further, J&K Integrated Grievance Redressal and Monitoring System (JKIGRAMS) has been developed as an e-Governance initiative to provide a 24×7 platform to the Citizens for redressal of their grievances. The JKIGRAMS Portal has been integrated with the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) of the Central Government.