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LG asks officials to ensure timely redressal of complaints, speedy services

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‘Ensure fairness, objectiveness & speed with transparent mechanism to address public grievances’

Srinagar: Lieutenant Governor Manoj Sinha on Wednesday directed deputy commissioners to monitor the functioning of subordinate offices to ensure timely redressal of complaints and speedy delivery of services.

Interacting with randomly selected applicants of JK-IGRAMS through virtual mode during the ‘LG’s Mulaqaat – Live public grievance hearing’ at the Civil Secretariat here, LG issued on-spot directions based on various complaints and grievances, including posting of a headmaster at a government school in Doda, installation of an ATM at Purkhoo in Jammu, checking of overloading in public transport vehicles, and non-availability of intra-district cab service on the Dawar-Bandipora route.

Pertinently, the grievance about headmaster was flagged by Ikhlaq Wani, a resident of Doda; about an ATM machine by one Daya Krishan from Jammu, while Toseef Ali of Poonch has highlighted the problem of overloading in public transport vehicles.

Addressing the grievance of Khurshid Ahmad from Pulwama regarding the closure of junction on NH at Galander Heights, the Principal Secretary PWD R&B apprised the LG that alternate arrangements have been made and process for a viable permanent solution has been initiated with concerned authorities.

The LG directed the deputy commissioners to monitor the functioning of subordinate offices to ensure timely redressal of complaints and speedy and efficient delivery of services.

Ensure fairness, objectiveness and speed with transparent mechanisms to address public grievances. Digitisation of revenue records should be completed as soon as possible, he said.

Sinha also passed directions for organising debates, essay writing competitions on the theme of “truth and non-violence” in educational institutions across the Union Territory.

Rehana Batul, Commissioner/Secretary, Public Grievances briefed the meeting about the progress made in terms of redressal of grievances received from the people.

Dr. Arun Kumar Mehta, Chief Secretary; Atal Dulloo, Additional Chief Secretary, Agriculture Production Department; R K Goyal, Additional Chief Secretary, Home Department; Vivek Bhardwaj, Additional Chief Secretary, Finance Department; Administrative Secretaries; Divisional Commissioners, Deputy Commissioners, Superintendents of Police, Heads of the Departments, and other senior officers were present during the interaction, in person and through virtual mode, an official press release said.


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