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Govt has taken all possible steps for public outreach and grievance redressal: LG

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‘Srinagar, Jammu, Baramulla, Anantnag, Pulwama emerge as top 5 performing districts in grievance redressal’

Jammu: Lieutenant Governor Manoj Sinha Wednesday said that the government has taken all possible steps for public outreach and grievance redress efforts.

Addressing the public grievances during “LG’s Mulaqaat”- Live grievance hearing here at Civil Secretariat, the LG while interacting with some randomly selected individuals from across the UT, issued on spot directions to the officials to take proactive measures to resolve people’s grievances, an official press release informed.

He said that responsive governance and consequent accountability in the system have led to manifold increase in citizens’ complaints on JK-IGRAMS.

“LG Mulaqaat is playing a pivotal role in improving public policy, delivery of public services and encouraging the constructive participation of common man,” the LG said.

“DCs, HoDs and Administrative Secretaries have a constitutional duty and a moral obligation to see that every complaint from the citizens is addressed within a reasonable time frame. Regular performance & compliance audit would be a productive exercise to strengthen accountability structure,” he added.

Sinha also directed the SSPs of all districts to explore the possibility of organizing ‘Thana Diwas’ on the lines of ‘Block Diwas’ to improve efficiency, transparency and accountability in policing.

In today’s LG Mulaqaat program, with the intervention of LG, an applicant from Kathua — Rakesh Kumar– will now receive his Old Age pension, the press release said.

One Munish Badyal from Upper Roopnagar Jammu projected the issue of non-availability of streetlights in the area, upon which the LG directed the Commissioner JMC to take appropriate action on priority.

On the issue put forth by Moolraj Chanayal from Udhampur regarding the completion of sewerage work, the LG directed the concerned DC to take the issue on priority and submit the action taken report within 10 days.

Ashish Singh of Ramban drew the attention of authorities pertaining to construction of Jawahar Navodhay Vidhyalaya School. The chair was informed that the work on the school will be started in the month of April.

On the issue projected by Ummer Hussain Bhat from Anantnag pertaining to the toilet facility at Toll Plaza Qazigund, the LG directed the concerned officers to take the appropriate action in this regard.

Similarly, redressing the grievance of Mohammad Maqbool Mir from Kulgam regarding better road connectivity in his area, the LG said the work would be taken up on priority.

Several applicants appreciated the LG-led administration for resolving their grievances. Around two lakh grievances have been received in the last one year. Srinagar, Jammu, Baramulla, Anantnag, Pulwama emerged as top five performing districts in grievance redressal, the press release informed.

It said that Disaster Management Relief, Rehabilitation & Reconstruction; School Education; Higher Education; GAD; Health & Medical Education, besides Relief Commissioner Migrant J&K, Chief Engineers Distribution of KPDCL & JPDCL; CE PWD ( R&B) Kashmir, J&K Bank, are among best performing Administrative departments and  HoDs for effectively redressing the public grievances.

Rehana Batul Commissioner/Secretary, Public Grievances moderated the monthly program of LG’s Mulaqaat and informed the chair about the progress and status of grievances received on JK-IGRAMS.

The LG also sought feedback from the people on the grievance redressal mechanism.

Dr. Arun Kumar Mehta, Chief Secretary; Atal Dulloo, Additional Chief Secretary, Finance; R K Goyal, Additional Chief Secretary, Home Department; Vivek Bhardwaj, Additional Chief Secretary, Health and Medical Education Department; Nitishwar Kumar, Principal Secretary to LG, Administrative Secretaries; Divisional Commissioners, Deputy Commissioners, Superintendents of Police, Heads of the departments, and other senior officers were present during the interaction, in person and through virtual mode.

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