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LG calls for system to audit & evaluate efficiency, effectiveness of services

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Jammu: Terming ‘Grievance Redressal’ as one of the biggest aspects of good governance, Lt Governor Manoj Singa Saturday directed the Deputy Commissioners and officials to resolve public complaints promptly as soon as they are received.

He also passed explicit directions to all concerned officials in districts and secretariat for ensuring that public welfare services are delivered, and requests and complaints from people are responded to within a reasonable timeframe, an official press release informed.

“Every district office must have a performance management system in place to audit, assess and improve performance and to evaluate efficiency and effectiveness of services,” the LG said.

He also interacted with randomly selected applicants from across the UT during the monthly edition of “LG’s Mulaqaat- Live Public Grievance Hearing” and took first-hand appraisal of the public issues and grievances through virtual mode, the press release informed.

It said in today’s programme, a number of applicants got immediate relief as their issues got resolved on the spot.

One of the applicants — Jawhara, a resident of Chanpora village, Kulgam — will soon get her house under Pradhan Mantri Awas Yojana Gramin (PMAY-G) that was delayed for several years. With the intervention of the LG, her case shall now be processed after inclusion in additional list, the press release said.

A Srinagar resident Mohammad Syed Shah drew the attention of the authorities to the water scarcity faced by his locality, on which the LG directed the concerned Jal Shakti officials to resolve the matter within 10 days.

Mehraj Malik from Doda has filed a grievance regarding non-availability of JKSRTC bus service from Bhalesa to Batiyas area. The LG directed the Transport Secretary look into the matter on priority and start the service for commuters immediately, the press release informed.

On the grievance of one Ashok Kumar from Udhampur pertaining to protection of a spring near Railway Station, Udhampur, the LG directed the Deputy Commissioner, Udhampur to act promptly in this regard.

In response to the other issues and grievances raised during the programme pertaining to repair of roads and bridges, civic facilities, water supply, power supply, and irrigation facilities, the LG set strict timelines for the redressal.

Rehana Batul, Commissioner/Secretary, Public Grievances, informed about the progress and status of grievances received on Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS).

Dr Arun Kumar Mehta, Chief Secretary; Atal Dulloo, Additional Chief Secretary Finance; Vivek Bhardwaj, Additional Chief Secretary, Health and Medical Education Department; Nitishwar Kumar, Principal Secretary to LG, Administrative Secretaries; ADGP Jammu; Divisional Commissioners, Deputy Commissioners, Superintendents of Police, Heads of the Departments, and other senior officers were present during the interaction, in person and through virtual mode.

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