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LG holds online public grievance hearing session

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Directs administration to put in dedicated efforts for grievance redressal to meet the expectations of the people

Jammu: Lieutenant Governor Manoj Sinha on Thursday held his latest round of public grievance hearing for first-hand appraisal of people’s issues in the Union territory through virtual mode in which he commended the improvement in grievance disposal rate.

He was informed by officials that overall disposal of grievances has increased from 52 percent in the first hearing and 66 percent in the second one to 79 percent in the third round of “LG’s Mulaqaat”. Sinha expressed satisfaction over the improvement in the performance and increase in the rate of grievance disposal, an official press release informed.

It said LG directed the administration at all levels to put in dedicated efforts for grievance redressal to meet the expectations of the people.

Through the “LG’s Mulaqaat- Live Public Grievance Hearing”, an institutionalised mechanism has been laid for making the grievance redressal mechanism prompt, robust, responsive and more efficient, Sinha said.

At the same time, the performance efficiency of online grievance redressal system is also being monitored so that requisite measures can be taken to achieve the desired results on the ground, he added.

He underscored the importance of constantly making improvements in the grievance redressal mechanism to ensure people get effective citizen-centric governance.

Sinha also reviewed the implementation of directions passed during the earlier interactions.

The objective of the initiative – “LG’s Mulaqaat – Live Public Grievance Hearing”, is to hold one-to-one interaction with the individuals from across the UT every month selected randomly, and take stock of their issues for prompt redressal.

It also provides an important feedback on the working of the administration that opens the window for making improvements in the working of the government, the LG said.

In today’s two-hour long programme, randomly selected applicants from across the UT projected several issues pertaining to the augmentation of water supply, replacement of electricity poles, removal of encroachments on a playground, pending payments on account of various works and schemes, on which the LG issued on-spot directions for their immediate resolution and set timelines for the redressal of other grievances raised during the interaction.

Rajeev Rai Bhatnagar, Advisor to the LG; BVR Subrahmanyam, Chief Secretary; Arun Kumar Mehta, Financial Commissioner, Finance Department; Atal Dulloo, Financial Commissioner, Health and Medical Education Department; Nitishwar Kumar, Principal Secretary to the LG; all Administrative Secretaries, Divisional Commissioners; IGPs; DCs; SSPs; HoDs and other senior officers of the various government departments and agencies remained present throughout the interaction and briefed the LG on measures taken for the redressal of the grievances received and their present status.

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