Guv reviews functioning of Govt’s Grievance Cell
Srinagar, Jun 26: Governor N.N. Vohra today chaired a meeting with all concerned officers to review the functioning of the State government’s Grievance Cell and the current status of the complaints lodged on-line by the general public on www.jkgrievance.in.
Consequent to the review meeting, in which the Raj Bhavan Secretariat Officers were also involved, Governor has directed that an immediate notice should be issued to inform the public that they should continue to register their complaints and grievances on-line at the State government’s web portal, “JKgrievance.in”, which is being maintained both at Jammu and Srinagar, an official spokesperson said.
He said the Governor has also decided that while his Secretariat shall watch the progress of enquiries/investigations, he shall personally monitor all grievances/complaints to ensure that they are timely and fruitfully dealt with.
Principal Secretary to Governor has stated that any member of the public, who has any complaint/grievance should feel free to register his complaint on-line at www.jkgrievance.in or dial Toll Free Nos: 18001807004, 18001807005 and 18001807007. He further stated that aggrieved persons/complainants may also contact the officers who have been made in charge of grievances.
He said any aggrieved person/complainant who is unable to register complaint on-line may forward complaint by post at Governor’s Secretariat, Raj Bhavan, Srinagar–190001; or e-mail: [email protected] and Twitter handle: @jkgrievance.
Governor has also directed all officers concerned with the functioning of the Grievance Cell that they should ensure against any delay whatsoever in seeking reports from the concerned officers/departments and further ensure that the complainant is informed thereafter.
All cases in which a complaint/grievance has not been satisfactorily settled shall be put up to Governor who is entrusting responsibility on Chief Secretary.
Advisors meet Governor
Srinagar, Jun 26: B.B. Vyas and K. Vijay Kumar, Advisors to Governor, had separate meetings with Governor N.N. Vohra at the Raj Bhavan today.
The Advisors discussed with Governor issues relating to functioning of departments under their charge. Governor advised both the Advisors to closely monitor and ensure against delay in the functioning of their staff and see to the prompt redressal of all complaints and grievances received from the people.
In his discussions with Advisor Kumar, who was accompanied by Dr. S.P. Vaid, DGP, Governor took stock the administration’s preparedness for the smooth and safe conduct of the Amarnath Yatra which is commencing on June 28 (Thursday), besides discussing and settling several matters relating to the Police department, an official spokesperson said.