SRINAGAR: The Kashmir Power Distribution Corporation Limited (KPDCL) on Tuesday launched a Digital Handbook on Winter Preparedness 2026–27, placing its winter action plan for the Kashmir Division in the public domain ahead of the winter season.
The handbook, titled ‘Readiness, Restoration and Consumer Safety’, outlines measures for maintaining the distribution network, replacing damaged equipment, restoring power supply during emergencies, addressing consumer complaints and ensuring electrical safety.
According to the document, KPDCL serves 13.53 lakh consumers through a network comprising 353 receiving stations with a capacity of 5,021.65 MVA, 135 33-kV feeders, 1,334 11-kV feeders and 49,935 distribution transformers.
The pre-winter preparedness measures include clearance of power corridors through scheduled shutdowns, augmentation of overloaded distribution transformers, renovation and modernisation of receiving stations and rectification of identified fault-prone areas.
The handbook also provides division-wise details of equipment reserves, including stocks of 1,096 and 824 distribution transformers, besides 33/11-kV power transformers and essential materials such as conductors, electric poles, transformer oil and aerial bundled (AB) cables. These supplies have been positioned across different divisions, including areas vulnerable to floods and landslides, to facilitate quicker restoration.
KPDCL has also constituted Swift Restoration Teams (SRTs) at district and divisional levels, supported by dedicated teams and control rooms to respond to power outages and other emergencies.
Contact details of Assistant Executive Engineers, Assistant Engineers and Junior Engineers across electric divisions and sub-divisions have been included in the handbook to enable consumers to approach the concerned officials directly.
The document lists several round-the-clock grievance redressal channels, including helpline 1912, toll-free number 18001807666, JK Samadhan 2.0, the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), and the corporation’s website and social media platforms.
It also explains the statutory complaint escalation mechanism through the Internal Grievance Redressal Forum (IGRF), Consumer Grievance Redressal Forum (CGRF) and Electricity Ombudsman.
A separate section outlines winter electrical safety precautions, advising consumers to maintain a safe distance from damaged electrical installations, immediately report snapped conductors and avoid touching fallen wires, climbing electric poles or attempting repairs themselves.
The handbook has been made available on KPDCL’s official website, https://kpdcl.jk.gov.in, and is also being circulated through its social media accounts.
The initiative has been undertaken under the directions of the J&K Power Minister. KPDCL has urged consumers to report power faults, damaged installations and other unsafe conditions to the concerned authorities.
