Jammu: Lieutenant Governor, Manoj Sinha today interacted with applicants of J&K Integrated Grievance Redress and Monitoring System during “LG’s Mulaqaat- Live Public Grievance Hearing” through virtual mode, and took first hand appraisal of people’s issues and grievances.
During the latest edition of the programme, several grievances of the applicants were redressed on the spot by the Lt Governor, an official spokesman in a statement issued here said.
“Our aim is to reduce redressal time of a grievance and response to every genuine complaint within a reasonable timeframe and it has also been our endeavor to ensure the principles of good governance bring accountability, transparency and better services to citizens,” the spokesman quoted LG as saying.
He said that during his interaction, LG said that quality of resolution of a grievance is crucial to promote social justice, faster development and people’s participation, adding, “We must ensure the disposal of every genuine public grievance to make the system more accountable, responsive and efficient.”
He also lauded the efforts of five best performing Administrative Departments, five best performing HoDs and DCs of best performing Districts in terms of resolving the grievances received on the JK-IGRAMS, said the spokesman.
The spokesman said that till now, 1,89,369 applications were taken up for disposal in mission mode approach. Of these, 1,85,123 have been resolved.
The Lt Governor directed the Deputy Commissioners to resume public outreach activity for better coverage of government schemes, enhanced interaction with common man and effective monitoring of big-ticket projects, said the spokesman.
Mohd Amin Dar of Kulgam would get a Pacca House under PMAY-Grameen, which is closely being taken up by the DC office Shopian, the Lt Governor was informed by the concerned Deputy Commissioner.
The spokesman said that Dilawar Ahmad Sheikh of Shopian appreciated the LG led administration for resolving the issue of water scarcity in orchards of his area and Shiv Kumar expressed his gratitude towards the chair for sanctioning of old age pension in favour of his grandmother Shanti Devi.
On the issue brought forth by the applicant Annayat Fayaz from Pulwama regarding repair work on the steel bridge (Bod-Kadal) over Laar Nallah, the Lt Governor sought details from the concerned officer of the PWD (R&B) department. The Engineer informed the chair that the work has been already tendered and shall be completed by March end, said the spokesman.
He said that the LG listened to the grievences of public from Pounthal, Jammu, Doda, Udhampur, Reasi, Ramban and ordered on the spot directions for redressal.
Rehana Batul Commissioner/Secretary, Public Grievances moderated the monthly program of LG’s Mulaqaat while informing the chair about the progress and status of grievances received on JK-IGRAMS, said the spokesman.
