JAMMU: Chief Secretary, Atal Dulloo, today dedicated Samadhan 2.0, an interactive AI-based platform, with all new features for both the public and administration to ensure quality disposal of grievances registered by the citizens on this portal.
All the Administrative Heads of various departments besides others were present on the occasion.
The Chief Secretary assessed the upgraded features of this rechristened public grievance portal and evaluated the prospective outcomes and improvements to be obtained by the people with its introduction. He enjoined upon the developers to incorporate the features such as filters to trickle down grievances based upon their content, area, department, pendency, settlement, gender and timeframe. He also suggested to use of AI for the identification of similar grievances so that these are clubbed for redressal in a time-bound manner.
The Chief Secretary also advised them to keep this platform open for communication in both ways so that grievances registered are resolved as per the aspirations of the aggrieved. He asked for increasing registrations on this portal so that households of the UT having a smartphone are heard at the appropriate level in the administration.
Dulloo also underscored the need to make this portal a one-stop solution for the administration to reach out to the public. He made out that the urgent messages with respect to essential supplies of power, water, ration etc, advisories regarding health and crops, and updates regarding highways, scholarships or jobs should also be notified here for the ease and use of registered citizens.
He directed for giving super access to the concerned administrative heads, Deputy Commissioners and other HoDs of the Departments so that they are able to monitor the process of grievance resolution by having a peek into the MIS reports and other AI-based tools in order to ensure their quality resolution.
While giving insights about this upgraded portal, the Secretary Public Grievances Department, Aijaz Asad, informed the meeting that this portal has been integrated with AI tools to enhance the quality of redressal substantially. He pointed out that AI-based prioritization of grievances based on the description provided by citizens is done to address those grievances related to essential supplies and urgent matters on a priority basis.
He also revealed that AI calculates the time elapsed since the grievance was submitted and the days assigned for action. Besides, automatic system-generated reminders are sent for timely action on these prioritised matters.
Regarding the registrations, it was divulged that 3,38,872 citizens have registered over the ‘JK Samadhan’ portal till date with nearly 3,26,000 registrations in the last month itself.
It was added that announcements can be created, targeting all registered citizens in all departments or individual departments based upon the target audience.
A revamped analytical dashboard offers better insights and usability along with GIS-based heat maps to know about the predominant areas affected by a particular kind of problem. The system even tracks and displays the average time taken by departments to resolve grievances, aiding in performance analysis for the speedy resolution of each grievance registered over the JK Samadhan 2.0 grievance portal.
