Srinagar: Lieutenant Governor Manoj Sinha interacted with citizens and attended to their issues, during “LG’s Mulaqaat”- Live Public Grievance Hearing programme, at the Civil Secretariat today, an official press release informed.
It said during the interaction, the LG took appraisal of the action taken by the Administrative Secretaries, Deputy Commissioners and concerned officials on the grievances received from the citizens
The LG directed the officials to expedite the pending resolution of grievances on fast-track basis and to ensure that the system is accountable and responsive to people’s needs.
Reiterating the commitment of J&K administration to improve the grievance redressal mechanism, the LG said the initiatives like J&K SAMADHAN Portal and App which were launched recently are aimed at providing an easy way to lodge the grievance and its efficient and speedy redressal.
“We have also imparted greater transparency to the public service delivery process. Our aim is to empower citizens with special attention to the needs of the marginalised sections of the society,” he said.
In today’s “LG’s Mulaqaat”, several grievances of the complainants were redressed on the spot by the LG, the press release said.
Abdul Rashid Sheikh, on behalf of residents of Bamloora village of Ganderbal, expressed gratitude to the LG for providing resolution to the grievance regarding irrigation facility in their village.
Ulfat Bi from Poonch, who had applied for construction of house under PMAY scheme, also thanked the LG-led UT administration for addressing her long-pending grievance.
On the grievance of Ubaid Fayaz Najar of Bandipora pertaining to the issuance of OBC certificate, the LG instructed the concerned department to take appropriate measures and facilitate the eligible beneficiaries in a hassle-free manner.
Responding to the complaint of Rakesh Kumar from Samba, the LG directed the health functionaries to review the functioning of oxygen plant installed at District Hospital Samba as well as other government health institutions to ensure they are operating smoothly.
On the sidelines of the LG’s Mulqaat, the LG also reviewed the implementation of the directions passed with regard to the preparations for the Independence Day celebration.
Mohammad Aijaz, Secretary, the Public Grievances Department conducted the proceedings of the LG’s Mulaqaat.
Atal Dulloo, Chief Secretary; Administrative Secretaries; Divisional Commissioners, Deputy Commissioners, SSPs, HoDs and other senior officers were present during the interaction, in person and through virtual mode.
