Jammu: Lt Governor Manoj Sinha on Thursday directed the officers to implement decisions without fear or favour, as he interacted with citizens during a live public grievance hearing here.
Sinha also asked the officials to assess the public outreach programmes and take corrective measures for efficient redressal of grievances.
The LG interacted with the people and listened to their grievances during ‘LG’s Mulaqaat’, a live public grievance hearing programme at the Civil Secretariat, an official press release informed.
He sought details of the complaints received on the Jammu and Kashmir Integrated Grievance Redress and Monitoring System (JKIGRAMS) portal and action taken report on public outreach programmes from the concerned administrative secretaries, deputy commissioners and senior officials.
“All the initiatives must serve the common good and decisions must be implemented without fear or favour,” the LG said, impressing upon the officials to take dedicated measures and focus on strengthening both physical and social capital.
“We should strive to improve the public service delivery mechanism, quick resolution to public complaints and speedy and transparent implementation of welfare schemes to enhance capabilities of the citizens,” he said.
Addressing the grievances received from the citizens, the LG passed explicit directions for the rationalisation of teachers, especially in schools located in far-flung areas. “No single teacher school” across Jammu & Kashmir should be ensured, he said.
Sinha directed the effective functioning of borewells and handpumps, besides strengthening the power transmission. He also ordered strengthening of distribution infrastructure and addressing the issues of low tension network and loose hanging electric wires.
Deputy commissioners were instructed to ensure that areas which require necessary intervention, as far as power infrastructure is concerned, are covered under the Revamped Distribution Sector Scheme (RDSS).
On the complaint of Mohammad Iqbal from Uri, Baramulla, pertaining to the construction of the Girls Hostel near Higher Secondary School Pehlipora, the Deputy Commissioner Baramulla informed that the remaining construction work will be completed soon and the hostel will be operationalized within one month.
A complainant Sohail Khan from Jammu drew the attention of the administration to the issue of the ticket counter and other facilities at Bus Stand Jammu. The LG directed the Divisional Commissioner, JMC Commissioner, JDA, Traffic police, Transport department and other stakeholder departments to take concrete measures to ensure the facilities at the Bus Stand Jammu and multi-tier parking are working properly and are available to the people.
Addressing a grievance filed by Jashan Sambyal, a resident of Thalora Mandi, Samba regarding the dilapidated condition of the Sumb road, the LG directed the concerned Deputy Commissioner and officials to redress the issue at the earliest. Deputy Commissioner Samba informed the chair that the work on the said road is expected to be completed by the end of April this year.
Dr Syed Sehrish Asgar, Secretary, Public Grievances conducted the proceedings of the LG’s Mulaqaat.
Atal Dulloo, Chief Secretary; Dheeraj Gupta, Additional Chief Secretary Forests; Administrative Secretaries; Divisional Commissioners, Deputy Commissioners, SSPs, HoDs and other senior officers were present during the interaction, in person and through virtual mode.
