Jammu: Lieutenant Governor Manoj Sinha Tuesday asked officials to ensure that all the online services function efficiently and benefits of these services reach the common people.
Sinha made these assertions as he heard the grievances of people and issued directions for their appropriate redressal during “LG’s Mulaqaat”- Live Public Grievance Hearing programme, at the Civil Secretariat here, an official press release informed.
It said the LG sought details of complaints received on the JKIGRAM portal from the concerned deputy commissioners, senior officials and directed for prompt redressal of grievances in a transparent and effective manner.
“Grievance disposal mechanism should be constantly upgraded with the help of technology to fulfill aspirations of people and to resolve issues within a time-frame. We have been realizing very satisfactory results and need to work with complete dedication to provide the necessary services to the citizens equitably with ease,” the LG said.
The LG instructed all the Administration Secretaries and DCs to ensure that all the online services are functioning efficiently and benefits of the services reach the common man.
“We must utilize the potential of e-Governance to provide seamless, quality services any time anywhere. Senior officials should also ensure timely and quality disposal of complaints and nodal officers to strictly monitor the disposal of complaints, especially the quality aspect of disposal,” the LG said.
On the grievance of Yawer Mohi-ud-Din of Bandipora pertaining to the sanctioning of Education assistance in favour of his son, the LG directed the School and Higher Education departments to ensure that no eligible beneficiary is deprived of the benefits of education assistance.
While addressing a grievance of Sofyan Ahmed from Doda concerning an incomplete school building at village Trankhal of Doda, the LG directed the concerned Deputy Commissioner to ensure the remaining work is completed in a time-bound manner.
On the grievance of Bashir Ahmad from Golad, Mendhar, Poonch regarding the installation of transformers, the DC Poonch was directed for immediate resolution of the issue.
“The government schemes and departments should be accountable for providing all the services needed by citizens without any interruption and hassles,” the LG said.
Rehana Batul, Secretary, Public Grievances informed the LG about the progress and status of grievances received on JK-IGRAMS.
Dr Arun Kumar Mehta, Chief Secretary; Atal Dulloo, Additional Chief Secretary, Agriculture Production Department; RK Goyal, Additional Chief Secretary, Home Department; Administrative Secretaries; Divisional Commissioners; Deputy Commissioners; SSPs; HoDs and other senior officers, in person and virtually, were present during the interaction.
