Srinagar: Lieutenant Governor Manoj Sinha Wednesday said people’s participation is a vital and inseparable part of a seamless and robust governance system.
The LG was interacting with the applicants of JK-IGRAMS during the “LG’s Mulaqaat- Live Public Grievance Hearing” at the Civil Secretariat, where he called upon the people to work hand in hand with administration for a decisive war against drug abuse in J&K.
On the occasion, the LG observed that a sizable percentage of complaints from the public are being resolved promptly through LG’s Mulaqaat.
“It shows the trust and confidence of the public and integrity, transparency and fairness of the officers responsible for addressing the complaints,” he added.
According to an official press release, the LG directed the Deputy Commissioners and Superintendents of Police to intensify their efforts against drug-peddlers with the help of local residents. He also asked the Deputy Commissioners to maintain digital records of their meetings with the public and submit the action taken report on the grievances received periodically.
“Officers at the helm should monitor the working of their subordinates and officials working at the ground level ensuring an effective public delivery system while focusing on complete saturation of flagship schemes’ benefits,” the LG said.
During the interaction with randomly selected applicants from across the UT, it was observed that most of their grievances filed on JK-IGRAMS portal had already been resolved, for which the respective applicants expressed their gratitude towards the LG, the press release said.
The LG sought the details of the grievances from the concerned Deputy Commissioners, besides specific timelines for the redressal of the same. He also directed the concerned Secretaries to proactively monitor and speed up the resolution of grievances as per the laid rules and provisions.
The grievance of one Saqib Manzoor from Pulwama was addressed on the spot as the LG assured him of the installation of synthetic turf volleyball court at High School, Tahab.
On the grievance of Mohammad Yaseen from Reasi regarding laying of new water pipelines in his area, the LG said the pipelines would be laid under JJM soon. Shahid Ahmed from Poonch was informed that his grievance regarding the strengthening of power infrastructure in his area shall be resolved shortly under the Revamped Distribution Sector Scheme (RDSS).
Explicit directions were given to DC Srinagar and SSP Srinagar by the LG for promptly addressing the complaint of Tabish Shafi pertaining to misuse of a park for gambling and drug-related activities.
Principal Secretary to the Government, Public Works (R&B) Department apprised the LG that the bridge at Kralpora, Kupwara would be completed in a month, in response to the grievance filed by one Khursheed Malik.
On the complaint of Safia, a resident of Pahalgam, regarding foul smell due to blocked sewer lines, the LG directed the concerned authority to ensure proper cleaning and sanitation of the area on a regular basis.
Rehana Batul, Commissioner/Secretary, Public Grievances moderated the 15th LG’s Mulaqaat program and informed the chair about the to-date progress of redressal and status of grievances received.
