JAMMU: With a view to create awareness about consumer protection and grievance redressal mechanism available under Reserve Bank – Integrated Ombudsman Scheme, 2021, a Financial Literacy and Awareness Programme was organized today by the Office of the Reserve Bank Banking Integrated Ombudsman for the student and faculty of Model Institute of Engineering and Technology in the premises of the institute.
The programme was chaired by Ramesh Chand, Ombudsman, RBI Jammu and attended by the students and senior faculty of the institute.
In his address, Ramesh Chand, Ombudsman highlighted the customer, centric features of recently launched Reserve Bank-Integrated Ombudsman Scheme-2021 which aims to further improve the grievance redress mechanism for resolving customer complaints against regulated entities such as banks, NBFCs and payment service operators, etc. by adopting ‘One Nation One Ombudsman’ approach and making the RBI Ombudsman mechanism jurisdiction neutral. He explained about various initiatives being undertaken by the Reserve Bank to protect and safeguard the customers’ right and the manner of functioning of Office of Banking Ombudsman in meeting the objective of customers’ grievances redressal in cost free, expeditious and fair manner.
He cautioned the participants about use of different innovative methods of digital frauds by the fraudsters and appealed to the participants to stay away from the lure of such tricks/offers. The Ombudsman encouraged the participants to share this information among their friends and relatives for wider dissemination.
Later, Anil Reshi, Deputy Ombudsman briefed the participants about RBI’s Complaint Management Portal and the easy ways of lodging complaints against their grievance under the RBI Integrated Ombudsman Scheme-2021. He explained through a power point presentation various ways through which gullible banking consumers are defrauded and thus become potent grounds for the complaints later.
He suggested adoption to safe banking practices and requested the participants to observe vigil and take precautions while carrying out banking transactions through net-banking/ debit/credit card/ UPI etc. He advised the participants to visit RBI website https://cms.rbi.org.in for further details on filing of complaint etc.
The meeting was concluded with the interactive session where students cleared their doubts related to alternative grievance redressal mechanism and filing of complaints on the CMS portal, other functions of RBI, etc.
Prof. B.C.Sharma thanked Ombudsman for this interactive session and requested him for more such engagements in future.
