Jammu: Continuing J&K government’s initiative to bring reforms in public grievance redressal mechanism making it more robust and responsive, Lieutenant Governor Manoj Sinha Wednesday held the 4th run of ‘LG’s Mulaqaat- Live Public Grievance Hearing’ here at the Civil Secretariat.
During the two-hour long live interactive programme, the LG interacted with as many as 22 applicants, randomly selected from across the UT, through videoconferencing, and took firsthand appraisal of their issues and grievances, an official press release informed.
It said today’s interaction was the latest in the series of ‘LG’s Mulaqaat’ programme under which, every month, the LG meets individuals from across the UT, listens to their issues/concerns for resolving them on the spot, thus making the grievance redressal mechanism robust, responsive and more efficient, besides monitoring the performance efficiency of online Grievance Redressal System — JK-IGRAMS.
The interaction proved to be fruitful for some of the applicants as, with the intervention of LG, their issues got resolved on the spot.
“Grievance redressal system has been institutionalized for prompt and speedy disposal of public grievances. UT government is making the administrative system transparent, responsible and accountable to the people,” observed the LG.
He said that the objective behind holding the one-on-one interaction with the public is to reform the service delivery structure of the governmental processes, making it more efficient and responsive.
While taking the feedback from the people on online JK-IGRAM, the LG asked the officers to be more sensitive and responsive to the issues of public and take requisite measures to minimize the difficulties of common people.
The LG sought details of the status of the grievances put forth during the interaction from the concerned officers who, in turn briefed him on measures taken for the redressal of the grievances received and their present status.
Expressing satisfaction over the constant increase in the rate of disposal of grievances since the 1st session of ‘LG’s Mulaqaat’, the LG asked the officers to focus more on the quality of disposal of public issues. He further directed the officers to ensure quick disposal of files in government departments treading the path of accountability and transparency.
The LG also assessed the implementation of directions passed during the previous interactions.
In one case, an applicant apprised the LG about his grievance of facing shortage of raw material for making pottery and saving his ancestral trade, on which, the LG directed the concerned Deputy Commissioner to resolve the issue on priority and assured the potter that all necessary support would be given to him from the government.
Similarly, a Public Health entrepreneur who has established a hospital raised the issues of extension of benefits under related schemes. The LG, while lauding the efforts of the applicant, assured him all possible assistance under the UT government’s initiatives like J&K Healthcare Investment Policy and New Industrial scheme, the press release informed.
In another case, the LG, on being apprised about the issue of allotment of land for establishing Composite Regional Centre by a social activist, directed the concerned Divisional Commissioner to identify the land for the same. He further assured the applicant that the matter would be taken up with the Union Ministry of Social Justice and Empowerment for its early redressal.
Earlier, Secretary, Public Grievances, Simrandeep Singh briefed the LG on the status of grievances and measures taken to improve the efficiency of the grievance redressal system.
