Srinagar: Lieutenant Governor Manoj Sinha Thursday held the first run of “LG’s Mulaqaat”- a live, interactive public grievance hearing with randomly selected people across J&K to access feedback about the performance of the online grievance redressal system – JKIGRAMS.
In today’s two-hour long programme, the LG, according to an official press release interacted with 19 randomly selected applicants from across the UT through video-conferencing and took first-hand appraisal of their grievances.
All Administrative Secretaries, DCs, SSPs and other senior officers of the various government departments and agencies remained present throughout the interaction and briefed the LG vis-à-vis the grievances raised by the applicants, besides giving timelines for redressing the same.
With the intervention of the LG, grievances of 15 applicants were redressed on-spot, while necessary directions were passed to the concerned officers for conducting enquiry and taking requisite action for redressing the remaining grievances within a week’s time, the press release informed.
It said the intent of the initiative is to lay thrust on objective disposal of grievances; discourage feigned compliance by the concerned and to make an assessment of the performance efficiency of the online grievance redressal system.
The LG observed that the J&K government is working on the principles of “transparent, accountable and people-centric governance and the UT administration is taking every step for prompt and speedy disposal of the public grievances by strengthening and augmenting the existing mechanisms to achieve the optimum efficiency”.
The LG also took stock of the “positive feedback” posted by the citizens on the grievance portal after the disposal of their grievances. He underscored that the ‘Jan Abhiyan’ in tandem with a robust and responsive grievance redressal mechanism can do wonders in formalizing a citizen-centric governance model centred on peoples’ welfare.
“Once this system is institutionalized, people of J&K will get great relief through prompt redressal of their grievances,” he added.
In the new mechanism, the instructions issued by the LG would be punched into the online JK-IGRAMS system and it would be made available simultaneously to the concerned officers and for the perusal of the applicants as well, the press release informed.
It said earlier, Secretary, Public Grievances, Simrandeep Singh briefed the LG on the status of grievances. It was informed that more than 50 percent of grievances have been disposed of as on date and in the month of September, a total of 2529 grievances were disposed of on JK-IGRAMS.
The LG expressed satisfaction over the progress report on the status of grievances and observed that the faith of people in the grievance redressal mechanism has been cemented further now, the press release said.
It said he also complimented the officers who made untiring efforts for the successful conduct of ambitious initiatives of the J&K government – ‘Back to Village-3’ and ‘My Town My Pride’ on the sidelines of the occasion.
BVR Subrahmanyam, Chief Secretary; Dilbag Singh, DGP; Nitishwar Kumar, Principal Secretary to the LG; Simrandeep Singh, Secretary, Public Grievances remained present on the occasion.
